Tenant Relation Officer
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Key skills for this role
About the Role
Serve as the first point of contact for all tenant inquiries, concerns, and service requests, ensuring timely and professional resolution. Build and maintain strong long-term relationships with tenants by delivering a consistently high standard of customer service.
Key Skills for This Role
Full Job Posting
Overview
- Serve as the first point of contact for all tenant inquiries, concerns, and service requests, ensuring timely and professional resolution.
- Build and maintain strong long-term relationships with tenants by delivering a consistently high standard of customer service.
- Coordinate move-in and move-out procedures, including office inspections, key handovers, and welcome orientations.
- Monitor lease agreements, renewal timelines, and proactively communicate with tenants regarding upcoming renewals or changes.
- Collaborate with facilities, maintenance, and housekeeping teams to ensure all reported issues are addressed promptly.
- Conduct regular tenant visits and satisfaction surveys to identify areas of improvement and upselling opportunities.
- Maintain accurate records of tenant communications, service requests, complaints, and feedback in the CRM system.
- Support the sales team by generating leads and referrals through existing tenant networks.
- Ensure full compliance with company policies, UAE tenancy laws, and RERA regulations.
- Pay: AED2,000.00 - AED3,500.00 per month
Education
- Bachelor's (Preferred)
Experience
- Hospitality: 1 year (Preferred)
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