Tenancy Operations Associate
Role Overview
SmartCrowd is hiring a Tenancy Operations Associate to own the tenant lifecycle and support regulated property operations.
The role is based in Dubai and serves as the primary point of contact for residents across compliance, contracts, payments, inquiries, and property administration.
Key Skills for This Role
Full Job Posting
About the Role
SmartCrowd is hiring a Tenancy Operations Associate to own the tenant lifecycle and support regulated property operations.
The role is based in Dubai and serves as the primary point of contact for residents across compliance, contracts, payments, inquiries, and property administration.
About SmartCrowd
SmartCrowd combines fintech innovation with real estate investment through fractional ownership opportunities.
The company uses technology, analysis, and creativity to support accessible property investment in the region.
Tenant and Lease Operations
- Conduct compliance checks for incoming tenants and manage tenancy contract preparation and signing.
- Execute Ejari and DIFC lease registrations and manage tenant-side operations on Keyper and Tern.
- Manage notices, renewals, property viewings, inspections, and the complete move-in and move-out process.
- Assist tenants with utility registration.
Payments and Tenant Experience
- Manage cheque and payment collection, track rental payments, and ensure collection of renewal administration fees.
- Act as the main contact for maintenance requests, rent delays, early terminations, and other tenant concerns.
- Own the designated operations inbox and maintain meticulous records for the Operations Manager.
Listings and Property Operations
- Create, update, and manage property listings across real estate portals and internal platforms.
- Maintain accurate property pricing, photographs, and availability information.
Requirements
- 1–2 years of professional experience with payment tracking, cheque handling, and invoicing.
- Experience in property management, real estate operations, or PropTech is a plus but not required.
- Ability to learn Dubai Land Department regulations, Ejari systems, and DIFC lease requirements.
- Comfort learning property management software; Keyper or Tern experience is a major plus.
- Excellent interpersonal skills and professional, empathetic communication.
- A zero-mistake mindset for contracts and financial tracking.
- Must be based in Dubai; the role is on site.
Location and Workplace
- The role is based in Dubai and is described as on site.
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