Telesales Specialist

About the Role

Key Responsibilities

• Make outbound and inbound calls to promote products, offers, and campaigns.
• Convert leads into customers through effective pitching and objection handling.
• Clearly explain fintech products (wallets, deposits, withdrawals) and iGaming offerings (bonuses, gameplay, account setup).
• Follow up on leads from marketing campaigns, referrals, and existing customer base.
• Identify and engage high-value/VIP customers, providing personalized service and offers to drive retention and repeat activity.
• Build and manage relationships with VIP customers, ensuring a premium and seamless experience.
• Maintain accurate call and lead records in CRM systems.
• Consistently meet or exceed daily, weekly, and monthly sales targets.
• Ensure all interactions adhere to compliance and responsible usage guidelines.
• Build strong customer relationships through clear, honest, and solution-oriented communication.
• Stay updated on product features, promotions, and competitor offerings.

Key Requirements

• 5 years of telesales / inside sales experience (BPO, fintech, or iGaming preferred).
• Strong command of
• English and Hindi (mandatory for effective sales conversations)
• .
• Proven ability to meet or exceed sales targets.
• Strong communication, persuasion, and negotiation skills.
• Ability to handle objections and close deals confidently.
• Good understanding of digital products or willingness to learn quickly.
• Basic computer skills and familiarity with CRM tools and MS Office.
• Willingness to work in rotational shifts, including late night shifts, as per business requirements.

What We’re Looking For

• Target-oriented and self-motivated individuals.
• High energy, resilience, and a positive attitude.
• Strong listening skills and customer focus.
• Ability to work in a fast-paced, performance-driven environment.

Why Join Us

• Attractive incentives and performance-based earnings.
• Fast growth opportunities in a high-impact role.
• Ongoing training on products, sales, and compliance.
• Energetic and supportive team environment.