Business Operations Coordinator

Role Overview

Business Operations Coordinator

1. Task & Project Coordination

• Capture, organize, and track tasks and initiatives across departments
• Ensure clear ownership, timelines, and deliverables for all projects
• Monitor progress and proactively follow up to ensure timely completion
• Maintain a centralized system for tracking all key activities

2. Executive Support & Prioritization

• Support the CEO in managing priorities, schedules, and action items
• Document key outcomes from meetings and ensure follow-through
• Track pending decisions and commitments, ensuring timely closure
• Assist in preparing reports, summaries, and updates

3. Communication Management & Coordination

• Act as the central communication coordinator for the CEO and leadership team
• Manage and streamline day-to-day business communications across Email, WhatsApp, Telegram, and other communication platforms
• Ensure timely responses, follow-ups, and alignment across internal and external stakeholders
• Maintain communication flow between departments, leadership, vendors, and partners
• Organize, prioritize, and escalate important conversations, action items, and pending responses
• Gradually take ownership of operational communication management to improve execution efficiency and reduce communication gaps

4. Execution & Follow-Up

• Drive accountability by consistently following up with stakeholders
• Identify delays or risks and escalate proactively
• Ensure no critical task or dependency is overlooked

5. Process & Systems Management

• Implement and manage task tracking tools and workflows (e.g., Notion, ClickUp, Asana)
• Continuously improve internal processes for better efficiency and visibility
• Maintain dashboards and reports for leadership visibility

Experience

• 3–6 years of experience in operations, program management, executive support, or similar roles
• Prior experience in a startup or fast-paced environment preferred
• Experience working with senior leadership is a strong advantage

Skills & Competencies

• Exceptional organizational and time management skills
• Strong written and verbal communication abilities
• High attention to detail with a structured approach to problem-solving
• Ability to manage multiple priorities simultaneously
• Strong follow-up and stakeholder management skills
• Proficiency in productivity and project management tools

Personal Attributes

• Highly proactive with a strong sense of ownership
• Assertive yet professional in driving accountability
• Ability to work independently with minimal supervision
• Comfortable operating in ambiguity and dynamic environments
• High level of integrity and discretion
• Familiarity with tools such as Notion, ClickUp, or Asana
• Proficiency in Microsoft Office / Google Workspace