Telecom Team Member-BPS
Full Job Posting
- Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership
- Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results.
- Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture.
- To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
About Hexaware Technologies
Hexaware Technologies is an IT services and digital transformation company offering cloud, data, AI, application modernization, and business process services to global enterprises.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hexaware Technologies
Capital Market Trade Manager-BPS
, IND
We are seeking an experienced Delivery Manager with strong exposure to the Payments domain to lead and support multiple cross-functional product squads within a fast-paced product organization. The ideal candidate will c
Capital Market Trade Lead-BPS
, IND
We are seeking an experienced Solution Architect with strong expertise in data engineering, data integration, and investment management technology solutions. The ideal candidate will act as a trusted advisor to clients,
Non Customer Service Healthcare Claims Adjudication Team Member-BPS
, IND
Senior ServiceNow Discovery Developer
, USA
Senior ServiceNow Discovery Developer (ServiceNow Discovery Certified) Position Overview We are seeking a highly skilled Senior ServiceNow Discovery Developer with deep expertise in ServiceNow Discovery, CMDB, cloud i
Capital Market Custody Operations Team Member-BPS
, IND
Capital Market Trade Manager-BPS
, IND
Banking Corporate Team Member-BPS
, IND
Capital Market Trade Lead-BPS
, IND
Non Customer Service Healthcare Claims Adjudication Team Member-BPS
, IND
DevOps Track Sr.Engineer
, USA
ServiceNow Scoped / Custom Application Developer
, USA
Senior ServiceNow Discovery Developer
, USA