Technology Services Lead- London

This role would suit someone who thrives in a fast-paced trading environment, enjoys solving complex technical problems and is passionate about delivering operational excellence within financial markets technology.

Take end-to-end ownership of production services, leading incident response, triage, recovery and stakeholder communication through to resolution.

Partner closely with traders, front-office users and operations teams, managing production issues and providing clear, timely updates during critical events.

Act as a senior point of escalation within a team of 10 engineers and deputise for the Team Lead when required.

Identify, assess and mitigate risks across applications, infrastructure and operational processes to improve platform stability and resilience.

Maintain rigorous change management practices, particularly during market hours and high-impact trading events.

Lead root cause investigations and drive the permanent resolution of recurring issues and technical debt.

Deliver measurable service improvements that reduce incidents and improve platform performance and availability.

Champion automation, monitoring and tooling enhancements to increase operational efficiency and observability.

Collaborate with global technology teams, sharing knowledge, mentoring less experienced engineers and contributing to wider engineering initiatives.

We're looking for a technically strong and proactive production support professional with a proven track record supporting business-critical trading systems.

Experience working within UNIX/Linux environments.

Scripting and automation experience using Python and/or Shell.

Strong knowledge of monitoring and observability tools such as Dynatrace, Splunk, Cribl or Netcool.

Solid understanding of incident, problem and change management processes.

Excellent analytical and troubleshooting skills.

Strong stakeholder management and communication skills.

Experience leading major incident bridges and coordinating technical teams during high-pressure situations.

Demonstrable ability to take ownership, influence outcomes and drive operational improvements.

Experience supporting traders and front-office stakeholders in a trading environment.

Previous experience within Equities trading or wider financial markets technology.

Knowledge of FIX protocol and electronic trading platforms.

Understanding of networking concepts and connectivity troubleshooting.

Experience supporting OMS platforms and market-leading vendor technologies including Fidessa, Ullink or TT.

Familiarity with exchange connectivity and market data platforms such as Reuters, Bloomberg or Exegy.

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Career coaching, mentoring and access to upskilling throughout your entire FDM career

Assignments with global companies and opportunities to work abroad

Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field

Annual leave and work-place pension

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