Technology Operations Engineer - Digital Payments/Fintech

The Role

Key Responsibilities

• Support and maintain systems related to digital payments, wallets, and FinTech platforms.
• Manage and support containerized platforms, including deployment, orchestration, scaling, and troubleshooting.
• Administer and optimize web services, including reverse proxy, load balancing, and traffic routing.
• Perform advanced Linux system administration (RHEL/SUSE).
• Monitor system performance, availability, capacity, and overall operational health.
• Ensure high availability, business continuity, and disaster recovery readiness.
• Manage the complete Incident Management lifecycle (L1–L3) in alignment with ITIL standards.
• Lead Major Incident management activities, including bridge calls and stakeholder communications.
• Review Root Cause Analysis (RCA) reports and implement preventive and corrective actions.
• Monitor and maintain operational SLAs, KPIs, and service reporting.
• Govern Change Management processes, including impact assessments, approvals, and rollback planning.
• Execute Release Management activities, including deployments, validations, and production support.
• Coordinate with application development, QA, infrastructure, security, and business teams.
• Ensure compliance and operational readiness during production releases.
• Maintain compliance with audit, security, regulatory, and governance requirements.
• Develop and maintain SOPs, runbooks, operational procedures, and technical documentation.
• Drive continual service improvement initiatives across the technology landscape.
• Ensure payment platforms comply with PCI-DSS, ISO 27001, regulatory requirements, and industry best practices.
• Evaluate and recommend technologies, platforms, and frameworks to support business growth and digital transformation initiatives.
• Conduct technology reviews, technical assessments, architecture evaluations, and risk assessments.
• Manage relationships with technology partners, vendors, and service providers.
• Prepare and deliver weekly and monthly governance presentations covering operational performance, service metrics, risks, and improvement initiatives.

• Kubernetes & Docker

• Red Hat Enterprise Linux (RHEL) / SUSE Linux Administration

• Cloud Platforms (AWS, Azure, GCP)

• ITIL Framework and ITSM Processes

• SQL And PL-SQL Databases

• DevSecOps Practices
• PCI-DSS and Financial Security Standards
• High Availability (HA) and Disaster Recovery (DR) Solutions
• OCI (Oracle Cloud Infrastructure) and/or Microsoft Azure experience is an added advantage

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Master's Degree and/or relevant professional certifications will be an advantage.

Experience Requirements

• 8–12+ years of experience in technology operations, production support, or technology implementation roles.
• Minimum 5 years of experience within Digital Payments, FinTech, Banking, or Financial Services environments.
• Proven experience supporting large-scale payment platforms and mission-critical financial technology solutions.
• Strong understanding of payment processing, transaction lifecycles, settlement, reconciliation, and financial operations.
• Solid knowledge of regulatory compliance, information security, and operational risk management within financial services.
• Experience working with banks, payment service providers (PSPs), FinTech organizations, and regulatory stakeholders.
• Demonstrated experience managing complex production environments with high transaction volumes and stringent availability requirements.