Technical & Warranty Manager | Al-Futtaim Automotive - BYD | Riyadh

Overview

Technical Operations

• Lead the technical function for BYD & Denza across all KSA branches, covering EV and ICE platforms.
• Direct diagnosis and resolution of complex technical issues escalated from workshops, including high-voltage and battery-related concerns.
• Define and govern technical standards, repair procedures, and special tooling requirements across the network.

Warranty Management

• Own end-to-end warranty governance: claim quality, approval cycles, recovery rates, and rejection management.
• Drive warranty cost control through root-cause analysis, claim validation, and prevention of leakage and abuse.
• Manage warranty budget, accruals, and monthly reporting to Aftersales and Finance leadership.

OE & Principal Engagement

• Act as the senior KSA technical interface with BYD HQ for product issues, field actions, technical bulletins, and warranty policy.
• Lead campaign and recall execution, ensuring full compliance and timely closure.
• Escalate field-level concerns to OE with proper data, repair history, and impact analysis.

Regulatory & Compliance

• Ensure full compliance with Ministry (MoCI, SASO) and other regulatory requirements applicable to vehicle technical operations and warranty.
• Maintain documentation and audit readiness for OE, regulatory, and internal audits.

Customer Experience

• Resolve escalated customer technical complaints with focus on first-time-right and customer retention.
• Partner with Customer Relations and Service to reduce repeat repairs and improve fix-right-first-time KPIs.

Training & Capability Building

• Direct the technical training agenda in coordination with OE and the Aftersales training function.
• Develop the technical career path for diagnostic technicians, master technicians, and EV specialists.

Reporting & Analytics

• Deliver monthly Technical & Warranty performance reviews including top failures, cost trends, and recovery performance.
• Build dashboards tracking warranty KPIs, technical escalations, and field action closure rates.

Required Skills to Be Successful

• Deep technical and diagnostic capability across modern automotive platforms, with strong EV/high-voltage exposure
• Proven warranty governance experience, including OE claim management and cost recovery
• Strong knowledge of KSA Ministry requirements (MoCI, SASO) and regional regulatory frameworks
• Customer-centric mindset balanced with commercial discipline
• Strong analytical, reporting, and presentation skills
• Stakeholder management with OE HQ, dealer network, and regulators
• Leadership of technical teams across a multi-site network

What Qualifies You for the Role

• Bachelor's degree in Mechanical, Automotive, or Electrical Engineering. EV-related certifications strongly preferred.
• 12–20 years of experience in automotive Technical and Warranty functions, with proven HQ-level leadership exposure.
• Direct experience managing warranty operations with an OE principal, including claim administration and recovery.
• Strong familiarity with KSA regulatory and Ministry technical requirements.
• Prior experience with EV brands or Chinese OE technical environments is a strong advantage.
• GCC market experience preferred.