Technical Trainer

Job Purpose

Key Responsibilities

• Conduct training needs analysis using performance reviews, operational feedback, and customer satisfaction results to identify competency gaps.
• Design technical, operational, customer service, and employee development programs aligned with organizational and OEM requirements.
• Deliver classroom training, workshops, coaching, and on-the-job training for frontline employees.
• Facilitate OEM certification programs and support employees in meeting training and certification targets.
• Identify and coach employees for internal, national, and regional OEM Skills Competitions.
• Evaluate training effectiveness through assessments, workplace observations, practical evaluations, and employee feedback.
• Maintain training records, LMS updates, and certification progress reports.
• Collaborate with Branch Managers, Service Managers, and operational teams to improve competencies, efficiency, and customer satisfaction.

Requirements

• 2–4 years of Training or Learning and Development experience; automotive dealership or OEM experience is preferred.
• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or a related engineering discipline.
• OEM Train-the-Trainer certification is highly preferred.
• Strong knowledge of automotive aftersales operations and frontline processes.
• Experience designing and delivering technical, operational, and customer service training programs.
• Strong coaching, mentoring, facilitation, and presentation skills.
• Experience managing OEM certification programs is an advantage.
• Familiarity with Learning Management Systems and digital learning platforms.

Why Join Us

• Make a direct impact on employee development and technical excellence.
• Work with diverse workshop and service teams.
• Contribute to organizational growth and capability building.