Technical Support Specialist
Role Overview
Provide first-line client assistance and technical support for the employer's products and services.
Help improve the user experience and maintain positive client relationships.
Key Skills for This Role
Full Job Posting
Role overview
Provide first-line client assistance and technical support for the employer's products and services.
Help improve the user experience and maintain positive client relationships.
Responsibilities
- Provide technical support to clients by phone, email, and chat.
- Troubleshoot hardware and software issues and identify effective solutions.
- Document support requests, resolutions, and client interactions in the ticketing system.
- Assist with product installations, configurations, and upgrades.
- Escalate complex technical issues and work with internal teams to resolve them.
- Develop knowledge-base articles and user guides for common issues.
- Follow up with clients to confirm resolution and satisfaction.
- Keep current with technologies and product updates.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 2 years of technical support or helpdesk experience.
- Strong hardware, software, and network troubleshooting knowledge.
- Strong communication and customer-service skills.
- Proficiency with support ticketing and knowledge management software.
- Ability to analyze and diagnose technical issues.
- Familiarity with Windows and Linux is a plus.
- Experience with remote support tools and techniques.
- Strong organization and time management; able to handle multiple tasks.
- Able to work independently and in a team.
Benefits
- Competitive salary and performance bonus.
- Comprehensive medical insurance.
- Training and development opportunities.
- Career progression path.
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