Account Manager
Key Skills for This Role
Full Job Posting
Account Management
- Manage and develop strong, long-term relationships with key clients.
- Act as the primary point of contact for assigned accounts and ensure high levels of customer satisfaction.
- Identify new business opportunities and expand existing accounts through cross-selling and up-selling cloud solutions.
- Understand customers' business and technical requirements and translate them into suitable cloud solutions.
- Conduct regular account reviews and identify opportunities for improving customer engagement and revenue.
- Follow up on customer issues and coordinate with relevant teams to ensure timely resolution.
Sales and Solution Development
- Work closely with Cloud Architects, Presales, Delivery, and Technical teams to develop appropriate solutions and proposals.
- Prepare and deliver commercial proposals, presentations, and solution offerings to customers.
- Manage the complete sales cycle from opportunity identification through negotiation, closing, and handover to delivery.
- Develop and maintain a healthy sales pipeline and provide accurate sales forecasts.
- Negotiate contracts, pricing, and commercial terms within company guidelines.
- Monitor market trends, competitors, and emerging cloud technologies to identify new business opportunities.
- Maintain accurate customer and opportunity information in the CRM system.
- Coordinate with internal teams to ensure smooth implementation and delivery of sold solutions.
- Achieve assigned sales, revenue, and customer retention targets.
Requirements
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
- 3-5 years of experience in Account Management, IT Sales, Cloud Sales, or Technology Solutions.
- Proven experience managing B2B technology accounts and developing client relationships.
- Good understanding of cloud computing concepts and services.
- Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud is preferred.
- Experience in selling IT services, cloud solutions, managed services, or digital transformation solutions.
- Strong commercial and negotiation skills.
- Experience managing sales pipelines and using CRM systems.
- Strong communication, presentation, and relationship-building skills.
- Ability to work effectively with both technical and business stakeholders.
- Good command of English, written and spoken.
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