Technical Support Specialist
Skills
About This Role
Overview
We are looking for a ***Technical Support Specialist*** to provide efficient and effective technical assistance to users.
The ideal candidate will diagnose and resolve technical issues, ensure smooth IT operations, and deliver excellent customer service.
Key Responsibilities
- Provide first-level technical support to users via phone, email, or in person
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computers, printers, and applications.
- Monitor and respond to support tickets within agreed SLAs
- Escalate complex issues to higher-level support teams when necessary
- Maintain accurate records of issues and resolutions
- Assist in system upgrades, patches, and maintenance activities
- Support users with ERP, CRM, or business applications (if applicable)
- Ensure compliance with IT policies and security standards
Required Skills & Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Proven experience in **technical support or help desk roles.**
- Strong knowledge of:
- windows / MacOS operating systems
- Networking basics (TCP/IP, DNS, DHCP)
- Microsoft Office and common business applications.
- Familiarity with **ticketing systems** (e.g., ServiceNow, Zendesk)
- Basic understanding of **hardware troubleshooting**
- Excellent problem-solving and communication skills.
Preferred Qualifications
- Certifications such as:
• Comp TIA A+
- SQL
• Microsoft Certified (e.g., Azure, MCSA)
- Experience with ERP systems (SAP, Dynamics, etc.)
- Knowledge of remote support tools
Job Type: Full-time
Pay: QAR5,000.00 - QAR6,000.00 per month
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