Dynatrace Technical Support

About This Role

Role- Dynatrace Technical support

Location- Qatar

Experience in APM, preferably Dynatrace products and Cloud knowledge (MS Azure).

Assist in the configuration and implementation of best practices and maintain Dynatrace environment.

Ability to identify, und Responsible for an in-depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay, and Synthetic data), as well as Dynatrace Query Language.

Responsible for an in-depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay, and Synthetic data), as well as Dynatrace Query Language

Experience investigating and performing deep analysis of technical product issues and cooperating with Development and Product Management teams to solve those issues

Constant drive to learn and train in new product features and technologies

Exchanging and sharing knowledge with other colleagues including suggestion of product improvements.

Good knowledge of Programming, Web (HTML, XML, JavaScript), Java, .Net, Cloud and Microservices, Database, Linux, Networking

Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus.