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Technical Support Specialist

Gogo Business Aviation
USA
Full-time
Junior · 2–5 years experience
Onsite
USD 20.8-26 / hour
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Bachelor’s Degree in Business or Finance, or equivalent experience in a related technical field
  • 2-5 years of customer and product support experience in a high-tech, fast-paced environment
  • Required Skills, Talents, & Experience
  • Proficient in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
  • Experience with Salesforce or Enterprise Resource Planning (ERP) tools is required
  • Skilled in correlating work items across bundled services and product offerings
  • Leverages deep knowledge of interconnected business tools and processes to resolve complex issues
  • Excellent customer service skills, including active listening and clear verbal and written communication
  • Analytical abilities to interpret and communicate complex situations to customers effectively
  • Self‐motivated and independent, with a proactive approach to monitoring, improving, and collaborating across internal and cross‐functional teams
  • Preferred Skills, Talents, & Experience
  • Knowledge of business aviation operations, including flight deck and cabin hardware and associated services
  • Preferred background includes technical understanding of avionic systems or networking
  • Familiarity with Eutelsat, Iridium, and ViaSat services is desirable
  • Aviation, networking, or telecommunications industry experience is preferred
  • Strong systemic and critical thinking skills used to research and develop solutions for time‐sensitive issues
  • Dependable, cooperative, and thorough when collaborating within team environments
  • Demonstrated ability to exercise diplomacy and maintain strict confidentiality
  • Strong multitasking capabilities with the ability to manage competing priorities effectively
  • Exceptionally organized, with a strong attention to detail and a proven record of accuracy and follow‐through
  • Maintains a professional demeanor with strong prioritization and time‐management abilities
  • Equal Pay Disclosure(s)
  • Base Pay:
  • 20.80 - 26.00 USD Hourly
  • Target Annual Short-Term Incentive:
  • Bonus Plan at 5% (% of Annualized Base Pay)
  • Eligible for Incentive Stock Program:
  • Yes
  • Benefits:
  • Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
  • Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
  • Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
  • The EEO is the law and is available here. Gogo participates in E-Verify ( English and Spanish ). Right to Work Statement ( English and Spanish ).
  • 80 - 26.00 USD Hourly

Preferred Qualifications

  • Preferred Skills, Talents, & Experience
  • Preferred background includes technical understanding of avionic systems or networking
  • Aviation, networking, or telecommunications industry experience is preferred
  • Bonus Plan at 5% (% of Annualized Base Pay)

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