Salesforce Analyst III

Role overview

What you'll do

• Provide Salesforce user support, troubleshooting, and issue resolution; gather requirements and implement enhancements.
• Build reports, dashboards, and data visualizations; collaborate on testing, validation, deployment, and UAT.
• Support onboarding and training, and maintain training materials, user guides, and best-practice documentation.
• Administer users, roles, profiles, permissions, and system maintenance; perform audits and assist with upgrades and release readiness.
• Configure Salesforce objects, fields, layouts, record types, validation rules, approval processes, and workflows.
• Identify process improvements and automation opportunities and contribute to scalable enterprise systems.

What you'll bring

• Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent practical experience.
• At least 5 years of hands-on Salesforce Administrator experience and demonstrated business-environment support and configuration.
• Experience with Salesforce security, user management, reporting, dashboards, customization, data imports, exports, migration, and data quality.
• Strong platform and best-practice understanding; ability to analyze requirements, manage ambiguity, and develop scalable solutions.
• Strong problem-solving, analytical, verbal communication, and written communication skills.
• Salesforce Certified Administrator is strongly preferred.

Additional preferred experience

• Preferred: Salesforce Business Analyst or Advanced Administrator certification, third-party integrations, and enterprise-scale Salesforce implementations.
• Preferred: developing and leading training, Agile delivery familiarity, and change management and user adoption knowledge.
• Experience in SaaS, telecommunications, technology, or aviation-related industries is welcomed.

Base pay

• The posting lists annual base pay of USD 96,000–120,000.