Technical Support Specialist
Role Overview
The Technical Support Specialist provides advanced Tier 2 support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems.
This position includes hybrid, remote, and on-premise customer service and support, managing the operation and maintenance of audio, video, and computer systems in a networked environment.
The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment used in classrooms, conference rooms, large event spaces, and walk-up training spaces, including sound, video, projection, and related equipment.
The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific, and generic software applications and personal computer sessions.
Full Job Posting
Minimum Qualifications:
- High School Diploma or post secondary education or higher AND Five (5) years of related experience
- Higher education industry experience preferred
- Relevant certifications are a plus
- EEO STATEMENT:
- As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.
Preferred Qualifications
- Higher education industry experience preferred
- Relevant certifications are a plus
About Central New Mexico Community College
Public community college serving Albuquerque-area learners with affordable degrees, certificates, and workforce training.
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