Technical Support

Role overview

Responsibilities

• Provide onsite and remote technical support to Middle East customers, Customer Centers, and field service engineers.
• Develop standard tools and procedures; support technical and commercial bids as needed.
• Review workshop teardown reports and Field Trouble Reports, determine dispositions, and follow through on solutions.
• Oversee service and trouble reports after site services; analyze failures and prepare long-term corrective actions for CARs.
• Conduct root cause analysis and improve aftermarket reliability to reduce customer downtime.
• Liaise with product companies on warranties and technical issues, recommending solutions and continuous product improvement.
• Train customers onsite to troubleshoot, operate, and maintain equipment.
• Collaborate across functions and provide technical oversight on overhauls, repairs, and warranties.

Qualifications and work setting

• Bachelor’s degree in Mechanical Engineering or equivalent experience.
• At least five years of related experience.
• Experience applying engineering science and technology to pumping systems or related products.
• Experience interpreting electrical, mechanical, and process blueprints and technical documentation.
• Cryogenic equipment and aftermarket services experience is highly preferred.
• Work in office and shop environments at customer and company sites; travel and stays at those sites are required.