Technical Support Manager

As a Technical Support Manager, you will lead a diverse team focused on helping customers successfully adopt industry-leading 3D design, engineering, and entertainment software by providing technical solutions, guidance, and troubleshooting support for installation and licensing issues.

You will lead a team of specialists responsible for resolving customer issues reported to Autodesk Support through phone, web, online forums, and other support channels during Asia-Pacific (APAC) business hours. In addition to resolving customer issues, the team participates in proactive support activities, including developing and delivering webinars, hosting question-and-answer sessions in online communities, and publishing technical knowledge articles.

In this role, you will combine people leadership, technical support expertise, operational excellence, and cross-functional collaboration to deliver an exceptional customer experience.

The ideal candidate is an experienced and customer-focused technical support leader who combines strong people leadership, operational expertise, and technical understanding to develop high-performing teams and deliver exceptional customer experiences

Leads, coaches, and develops diverse technical support teams while fostering accountability, collaboration, and continuous learning

Demonstrates a strong customer-first mindset and ensures customer issues are handled with urgency, empathy, and professionalism

Uses service metrics, customer insights, and operational data to identify trends and drive improvements in team performance

Takes ownership of complex customer escalations and coordinates effectively across teams to achieve timely resolution

Builds trusted relationships with Product Development, Product Management, Support, and other cross-functional stakeholders

Balances day-to-day operational leadership with longer-term planning, team development, and continuous improvement

Identifies opportunities to improve support processes, service quality, efficiency, and customer satisfaction

Communicates clearly and confidently with employees, customers, senior leaders, and cross-functional stakeholders

Develops team capabilities through coaching, training, knowledge sharing, and career development

Demonstrates sound judgment and accountability when managing complex operational and customer challenges

Embraces emerging technologies, including Artificial Intelligence (AI), to improve support effectiveness and team productivity

Creates an inclusive, high-performing environment where employees are empowered to deliver exceptional customer outcomes

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Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

This role may require in-person onboarding and/or in-person ID verification.