Technical Support & Implementation Engineer
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Key skills for this role
About the Role
We are seeking a skilled and customer-focused Technical Support & Implementation Engineer to handle software installations, device configurations, and technical support for our solutions.
Key Skills for This Role
Full Job Posting
Job Summary
We are seeking a skilled and customer-focused **Technical Support & Implementation Engineer** to handle software installations, device configurations, and technical support for our solutions.
The role involves working with Android devices, networking, RFID hardware, and providing both remote and on-site customer support.
The ideal candidate should have strong troubleshooting skills, a positive attitude, and the ability to learn and adapt quickly.
Key Responsibilities
- Install, configure, and support **software solutions** at customer locations and remotely
- Configure and troubleshoot **Android devices**, handheld scanners, and related hardware
- Set up and support **RFID devices**, barcode scanners, and other IOT sensors and hardware.
- Perform **device configuration**, system setup, and connectivity troubleshooting
- Diagnosing and Resolving **hardware, software, and other solution related issues**
- Provide **online (remote) support** and conduct **customer site visits** when required
- Support customers during **deployments, go-live, and post-implementation phases**
- Coordinate with internal technical teams for issue escalation and resolution
- Maintain clear documentation of installations, issues, and fixes
Required Skills & Experience
- 2 - 4 years of experience in **technical support, system implementation, or field support**
- Strong knowledge of **software installation and troubleshooting**
- Good understanding of **networking fundamentals** (LAN, WAN, Wi-Fi, IP configuration)
- Hands-on experience with **Android OS** and device setup
- Basic working knowledge of **RFID technology** and device handling
- Experience with **hardware troubleshooting** and field installations
- Ability to learn new tools and technologies quickly
- Good to have knowledge of RFID and other IOT technologies
- Pay: ﷼3,000.00 - ﷼5,000.00 per month
Application Question(S)
- Age?
- Nationality?
- Married?
- Current Location?
- Current Salary?
- Expected Salary?
- Notice Period?
- Reason for leaving current job?
Experience
- technical support, system implementation, or field support: 2 years (Required)
Location
- Jeddah (Required)
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