indeed

Technical Support Engineer - L1

TLS IT Solutionts

Dubai, UAE

fulltime

Mid-Senior

AED 2,500 - 5/day

2 months ago

LinuxProcurementScala

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Overview

We are seeking a dedicated and proactive L1 Technical Support Engineer to join our dynamic team.

In this role, you will be responsible for providing frontline technical assistance to our clients/customers.

Your primary objective will be to diagnose and resolve technical issues promptly and effectively to ensure customer satisfaction.

Key Responsibilities

Handle all **End-User Computing (EUC)** tickets and resolve hardware, software, and network issues.
Accept and manage escalations from **L1 helpdesk** or other support teams.
**Log, monitor, and prioritize tickets** in the assigned queue; escalate complex issues when needed.
**Daily:** Troubleshoot IT issues, prepare laptops/desktops for new hires, and manage offboarding collections.
**Weekly:** Perform system health checks, preventive maintenance, and backup validations.
**Monthly:** Submit EUC support reports, update IT documentation, and recommend improvements.
Assist with procurement, allocation, and maintenance of IT assets.
Support installation and configuration of **design software (CAD, Adobe Suite, etc.)**.
Maintain logs of all incidents, resolutions, and escalations.

Technical Environment

laptops/desktops (HP, Asus Workstations, HP ZBook)
Xerox printers, SIP telephones

• Servers: HP DL380, Dell PowerEdge, SuperMicro

Networking: D-Link & Cisco switches, Unify AP Wi-Fi
Firewalls
Backup & Storage: QNAP and Linux-based systems

Qualifications & Skills

Bachelor’s degree in **Computer Science / IT** or related field.
3–5 years of experience in **L1 IT support** within a large IT infrastructure.
Strong in **incident management**, **ticketing systems**, and **EUC troubleshooting**.
Hands-on with **Windows OS, Active Directory, Office 365 / Google Workspace**.
Experience with **basic troubleshooting of Network & IT Infrastructure**.
Knowledge of **CAD, Adobe, and design-related software installations**, Configuration & troubleshooting
Excellent **communication**, **analytical**, and **problem-solving** skills.
Ability to **prioritize issues** and handle multiple tasks efficiently.
Proactive, detail-oriented, and team-focused.

Deliverables

Monthly EUC support & escalation report.
Updated infrastructure documentation.
Recommendations for IT system improvements.

How To Apply

Interested candidates are encouraged to submit a resume to **[email protected]**

Please include "L1 Technical Support Engineer" in the subject line of your email.

We look forward to welcoming a motivated and talented individual to our team!

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

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