Technical Support Engineer / IASM
Role Overview
Job Summary: The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets.
The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Skills for This Role
Full Job Posting
Company Description:
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Job Summary: The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities. Key Responsibilities: • Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions
Qualifications:
- Required Skills & Qualifications: • 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls
Additional Information:
Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.
About Sutherland
Global digital transformation and business process management company.
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