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Technical Support Engineer I

Planview
Bengaluru, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
SalesforceJiraZendeskSQL ServerOraclePostgreSQL

Full Job Posting

Preferred Qualifications

  • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
  • Familiarity with SaaS applications support models and multi-tenant environments.
  • Experience with enterprise databases and SQL querying (SQL Server, Oracle, PostgreSQL, or MySQL).
  • Experience working with REST/SOAP APIs and API testing tools such as Postman and curl.
  • Working knowledge of project management methodologies and frameworks, including Agile, Waterfall, and SAFe®.
  • Experience with identity and access management concepts (SSO, OAuth, RBAC, SAML).
  • Knowledge of the Planview product ecosystem (e.g., prior use or administration of Planview solutions).
  • Relevant technology certifications (Microsoft, AWS, ITIL, or similar).
  • Knowledge, Skills & Abilities
  • Willing to accept and adapt to change, showing flexibility and recovering relatively quickly from setbacks.
  • Actively participates in team meetings and seeks out collaboration opportunities without always waiting to be prompted.
  • Seeks feedback from colleagues and peers and integrates that feedback into their approach and work quality.
  • Displays a willingness to develop conflict-resolution skills and facilitate productive discussions with customers and colleagues.
  • Shows increasing initiative in clear-cut situations; follows instructions and guidelines to complete assigned tasks.
  • Self-motivated, detail-oriented, and organized, with the ability to begin prioritizing work independently.
  • Strong interpersonal skills with a growing ability to build relationships with customers, colleagues, and cross-functional partners.
  • Committed to continuous learning, with intellectual curiosity to expand product and technical knowledge.
  • Comfortable engaging with AI-assisted tools to accelerate research, issue diagnosis, and knowledge base contributions.

Technical Skillset (Product-Specific)

  • Must Have
  • [Required skill #1 — Example: Hands-on experience troubleshooting issues in a SaaS web application, including using browser developer tools to analyze network requests, console errors, and authentication flows.
  • [Required skill #2 — Example: Working knowledge of SQL — ability to write and execute queries to investigate data issues, validate configuration records, or reproduce customer-reported problems.
  • [Required skill #3 — Example: Ability to test and interpret REST API requests and responses using tools such as Postman or curl, sufficient to investigate integration and data sync issues reported by customers.
  • [Required skill #4 — Example: Experience using log analysis tools (e.g., Event Viewer, HAR files, or AWS CloudWatch) to investigate and document application issues for escalation to engineering.
  • [Required skill #5 — Example: Proficiency with the team's primary case management platform (e.g., Salesforce Service Cloud, Jira, Zendesk, or ServiceNow) for logging, prioritizing, and managing customer cases through resolution.
  • Nice to Have
  • [Preferred skill #1 — Example: Basic knowledge of cloud platforms such as Microsoft Azure or AWS, including familiarity with cloud-hosted application support and multi-tenant SaaS environments.
  • [Preferred skill #2 — Example: Understanding of authentication and security concepts including SSO, OAuth, RBAC, SAML, and SSL/TLS certificates. Relevant for any product supporting enterprise identity management.
  • [Preferred skill #3 — Example: Scripting or coding experience in one or more languages such as JavaScript, Python, or PowerShell — particularly valuable for integration-heavy product teams.
  • [Preferred skill #4 — Example: Ability to leverage AI-assisted tools (e.g., Planview Anvi, Copilot, or similar) to accelerate troubleshooting, draft knowledge base articles, and improve case resolution speed.
  • At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
  • Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
  • Generous PTO offerings (region dependent).
  • Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
  • Paid time to volunteer through Planview’s Force for Good Week.
  • Employee Referral bonus program.
  • Weekly office lunches for hybrid team members and social events.
  • Flexible work hours/environment.
  • Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!

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