Technical Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are seeking a Technical Support Engineer to coordinate with principal technical support teams, resolve complex technical issues, and provide guidance to technicians. The role involves managing support tickets, conducting vehicle inspections, and ensuring compliance with manufacturer standards.
Key Skills for This Role
Full Job Posting
Overview
- Coordinate with the principal's technical support team to resolve complex technical issues and ensure compliance with manufacturer standards.
- Support the Foreman in resolving technical issues during new vehicle preparation to ensure timely delivery and quality.
- Explain technical concerns, repair requirements, and recommended solutions to customers in a clear and professional manner.
- Provide technical guidance and mentoring to technicians remotely as well as in person to improve fault diagnosis and repair efficiency
- Participate in vehicle inspections with Service Advisors and provide technical explanations to support customer communication.
- Manage and monitor technical support tickets, ensuring timely updates and closure.
- Prepare and maintain technical reports in well-structured format
- Conduct road tests with customers before repairs for critical or difficult cases to accurately identify concerns.
- Provide on-site technical assistance to customers during emergency breakdown situations when required.
- Inspect completed repairs and conduct final road tests to verify repair quality before vehicle delivery.
- Investigate comeback jobs and customer complaints, report findings to the Technical Service Manager, and ensure complaints are documented according to ISO procedures.
- Ensure compliance with applicable local regulations, manufacturer standards, and company QHSEMS requirements.
- Maintain high standards of workplace safety, quality, and environmental compliance in all activities.
- Perform any additional duties assigned by the Line Manager within the employee's qualifications and capabilities.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Naboodah Commercial Group
Workshop Supervisor
Dubai, UAE
Al Naboodah Commercial Group seeks a Workshop Supervisor to oversee daily workshop operations, supervise technicians, and ensure repairs are completed safely and on time. The role involves planning work allocation, monit
Vehicle A/C Technicians
Dubai, UAE
Al Naboodah Commercial Group seeks Vehicle A/C Technicians in Dubai. The role involves diagnosing and repairing vehicle A/C systems, following manufacturer specifications, and maintaining quality standards. Candidates sh
Electrician- Light vehicle
Dubai, UAE
We are looking for an Electrician specializing in light vehicles to diagnose electrical faults and carry out repairs in a workshop environment. The role involves following job cards, using technical manuals, and ensuring
Painter
Dubai, UAE
Receive work and Job Card from the workshop supervisor By receiving the job card, performs each requirement and ticks and signed the checklist before moving forward. Remove old,...
Denter
Dubai, UAE
Receive work assignments and job cards from the Workshop Supervisor. Review the job card, complete the checklist, and obtain necessary approvals before proceeding. Rectify defec...
Sales Executive – Abu Dhabi
Abu Dhabi, UAE
Maximize sales through customer visits, generate vouchers, arrange deliveries, and achieve sales targets while ensuring compliance with company standards.
Sales Executive – Dubai
Dubai, UAE
Maximize sales through customer visits, lead generation, and showroom management while achieving budgeted sales targets and ensuring effective customer care.
Dispatch Assistant
, UAE
Responsible for vehicle inspections, dispatching, and adhering to safety regulations while coordinating logistics and maintaining communication with clients.