Technical Support Engineer

Technical Support Engineer Fire & Security Systems - Cheltenham

G4S is a global company operating across 120 countries, employing over 650,000 people across the world.

You can find more about us here; https://www.g4s.com/en-gb

We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio.

Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.

Provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure.

Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes.

To support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.

To complete system checks that include hardware, performance, configuration, asset inventory and database backups.

To meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.

To conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre production and production.

To be a point of escalation for system issues and unplanned Headend faults.

To investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.

To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.)

To maintain accurate and timely records of all technical issues in the company fault recording system.

Provide technical reference services (i.e. technical manual lookup) to field based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.

Keep up-to-date with various 3rd party technology products.

This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.

Ideally experience with enterprise level equipment such as C-Cure, Lenel.

AMAG, Milestone, Genetec.

Commercial awareness.

Confident in liaising with on site security teams.

There is also some must haves

Must be able to pass BS7858 screening.

Clean full UK driving license, with no more than 6 points.

Enhanced DBS.

Some government sites will require further screening.

What Are The Benefits Of Working With G4S

Matched pension scheme.

25 days holiday plus 8 bank holidays.

Life assurance scheme.

Extensive further product & H&S training.