Technical Support Agent (Bilingual French/English)

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Technical Support Manager

Requirements:

1+ year of Customer Service experience (Helpdesk experience preferred)

Background in restaurant or call center environments

Strong problem-solving and communication skills

Solid typing skills and working knowledge of Windows OS

Reliable broadband/fiber internet and access to a backup work location

Networking experience a plus

AAS in electronics tech or computer science a plus

A+ or Microsoft certifications a plus

Additional skills:

Passion for helping others and resolving technical issues

Ability to multitask and prioritize in a fast-paced environment

Strong team collaboration and customer relationship building skills

Ability to work weekends, holidays, and overtime as needed

Provide first-level support for POS hardware/software and PAR products

Resolve operational and technical issues quickly and efficiently

Log and manage incidents using our service management tools

Follow escalation workflows and contribute to our knowledge base

Deliver exceptional service that fosters total customer satisfaction

Complete administrative support tasks related to customer service

Analyze issues and apply sound judgment to determine resolutions

Collaborate with internal teams and third-party engineers as needed

Interview #1: Video Screen with Talent Acquisition Team (via MS Teams)

Interview #2: Video interview with the Team (via MS Teams)

Interview #3: Bilingual French speaking screen (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected] . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.