Technical Account Manager, Product Delivery (PAR Retail)

We are looking for a Technical Account Manager, Product Delivery (aka Product Delivery Lead, PAR Retail) to join our growing PAR Retail team. In this role, you will act as the Scrum Product Owner on a team building out and maintaining a digital platform including mobile applications. You’ll be responsible for drafting requirements and managing the backlog as you represent the roadmap set forth by our clients and internal team. You’ll work closely with engineering, UX/design, QA, DevOps, product managers, clients and internal stakeholders, as you manage the definition, design, and delivery of new product features while also assisting in maintaining the existing production applications. You’ll work across technical and non-technical teams as a bridge between business outcomes and technology.

Sr. Director, Solutions

4+ years of project/account management or product owner experience, especially with iOS/Android mobile apps

Experience managing and working with clients

Experience with agile (Scrum/Kanban) development methodologies

Excellent presentation and interpersonal communication skills

Strong negotiation, organizational, and facilitation skills

Detail-oriented self-starter who can stay on track and pursue solutions without supervision

Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously

Passion for digital products and mobile technologies

Work hand-in-hand with PAR clients, designers, and engineering to define product technical requirements and build delivery plans, including resourcing breakdowns, release burndowns, and more

Be accountable for project results, schedule, and deliverables

Represent the product roadmap while acting as the Scrum Product Owner in PAR’s agile design and engineering process, including roadmap and backlog management, sprint planning, standups, sprint demos, retrospectives, and more

Manage product documentation and requirements using Confluence and Jira to ensure docs and tickets have clear acceptance criteria, are up to date, and aligned to the outcomes under your management

Be accountable for preparing your team for status presentations, review meetings, and UAT sessions

Prepare effective written correspondence and present information to client and internal stakeholders

Provide consistent and comprehensive status updates and reports on project status

Interview #1: Video Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview assessment with the Team (via MS Teams)

Interview #4: Video interview with Customer Success leadership (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected] . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.