Technical Solutions Analyst

Role Overview

Responsibilities

• Understand Time Entry and Payroll system requirements, strategies, best practices, processes, and business outcomes.
• Gather, document, and validate business system user requirements.
• Lead workshops and build consensus with stakeholders and subject matter experts across business units.
• Design intuitive user experiences and software features using wireframes and mockups, and validate solutions with stakeholders.
• Create and manage product backlogs, user stories, acceptance criteria, and development work items using Azure DevOps.
• Coordinate user acceptance testing, track issues, and obtain user signoff.
• Develop training materials and conduct training rollouts for internal client groups.
• Create and execute change management plans to drive adoption, reduce resistance, and improve engagement and efficiency.
• Provide customer-centric support to users.
• Continuously learn industry best practices and use AI to perform responsibilities efficiently.

Qualifications

• Post-secondary education in information systems, information technology, computing science, engineering, or a related field is required.
• At least five years of business analysis experience is required.
• Knowledge and practical experience with custom software design, software implementation, software development lifecycle methodologies, business process re-engineering, and organizational change management.
• Experience using Azure DevOps or a similar work tracking system to manage user stories, backlogs, and development activities.
• Figma or equivalent interface design experience is an asset.
• Time Entry and Payroll systems experience is an asset.
• Strong communication, organizational, and problem-solving skills; able to build relationships across diverse stakeholder groups and work effectively in a team.
• Able to create customer-focused solutions for company-wide processes and software, work with demanding schedules, and commit to project success.

Employer

Rewards

• Potential offerings include employee ownership, discretionary performance bonuses, retirement savings options, health and insurance benefits, paid parental leave, wellness support, training, and career development.