Technical Service Specialist

About Abbott

• Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
• We’re always looking towards the future, anticipating changes in medical science and technology.
• Working at Abbott
• At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
• You will have access to :
• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Technical Service Specialist

About Diagnostics Division

What You'll Do

• Primarily responsible for performing installation, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area.
• Is anxious to find solutions to minor reagent problems.
• Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manager within and outside the country/region
• Products/Strategy planning responsibilities :
• Should have knowledge of Bio Medical Instruments and their functionality, be able to demonstrate all operational capabilities of the instruments.
• Sales activity responsibilities :
• Responsible for achieving Service Sales Target as assigned.
• Projects implementation responsibilities :
• Always represents Abbott in a professional manner to develop and preserve a favorable customer relationship and achieve customer satisfaction.
• Supports colleagues within department and cross-functionally once needed and ensure success by consultation, coaching and counseling once needed.
• Performs emergency repair and preventative maintenance at customer site.
• Performs modification and engineering updates at customer site.
• Give customers instructions on how to change instrument parts, on how to apply the instrument-related software.
• Prioritize service calls within assigned areas.
• Prepare detailed documentation for each service call. Sells service agreement & renewal.
• Troubleshoot problems are associated with the instrument, operator and any application.
• Identifies situations creating customer dissatisfaction and implements corrective action to resolve
• Implements major product upgrades relative to their assigned product group
• Work as technical coordinator and advisor for specific product group
• Monitor the Spare parts usage and inventory for his product and as per Abbott standard.
• Create ideas and action plan to improve the Service department and customer satisfaction.
• Act proactively and self-driven by utilizing Active Sense Technology tools to ensure productivity and drive efficiency in labor and Spare Parts utilization.
• Ensures that all activities are performed in compliance with quality system requirements.

General Responsibility

Accountability

Innovation

Teamwork

Required Qualifications

• Bachelor’s Degree of Bio-medical engineering.
• 5-10 years of experience in related field (Abbott Instruments Experience is an advantage)

Experience