Maintenance Coordinator (Technical Services / Facility Management)

Job Summary

Key Responsibilities

• **Operational Scheduling:** Develop and maintain daily work schedules for field technicians to ensure timely service delivery and optimal route planning.
• **Client Coordination:** Act as the first point of contact for client inquiries, understanding their technical requirements, and providing prompt updates on service status.
• **Technician Support:** Dispatch and coordinate with field technicians throughout the day to troubleshoot scheduling conflicts and ensure they have necessary job details.
• **Quotation Management:** Prepare accurate and professional service quotations based on technician assessments and company pricing structures.
• **Administrative Oversight:** Manage daily work reports, maintain client databases, and ensure all administrative tasks align with company standards.
• **Language Skills:**
• **English:** Full professional proficiency (written and verbal) is required for client correspondence and professional documentation.
• **Hindi:** Strong spoken command is mandatory to ensure clear and effective coordination with field technicians and site personnel.

Requirements & Qualifications

• **Experience:** Minimum of **2 years** of experience specifically in an Office Coordinator or Operations Coordinator role.
• **Industry Knowledge:** Mandatory experience working within **Facility Management (FM)** or a **Technical Services** company.
• **Communication:** Excellent verbal and written English communication skills; ability to handle client requirements with professionalism.
• **Software Expertise:** Proven experience using **QuickBooks (Online/Desktop)** or **Zoho (Books/Inventory/CRM)** for daily business operations.
• **Technical Skills:** Proficiency in MS Office (particularly Excel) and experience with scheduling software or CRM systems.
• **Logistics:** Strong understanding of Dubai’s geography to effectively manage technician schedules.
• **Attributes:** Highly organized, detail-oriented, and able to work under pressure.

What We Offer

• Competitive salary based on experience.
• A dynamic and supportive work environment.
• Standard UAE Labor Law benefits (Visa, Insurance, etc.).