Technical Service Specialist

This position works out of our UAE location in the Abbott Core Labs division

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life.

Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Primarily responsible for performing installation, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area.

Is anxious to find solutions to minor reagent problems.

Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manager within and outside the country/region

Should have knowledge of Bio Medical Instruments and their functionality, be able to demonstrate all operational capabilities of the instruments.

Responsible for achieving Service Sales Target as assigned.

To comply with company policies and procedures and maintain quality ethics goals.

Impact customer satisfaction with Abbott products.

This position requires efficient and effective communication with Abbott users, including operators of the equipment.

Failure to perform may have a negative impact on market share and product sales.

Understand both customers and market.

Decision based on facts on logical experience.

Identifies problems and trends.

Sets higher goals and achieves with quality.

Focus on performance indicators.

Assessment and self-assessment knowledge.

Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.

Create a Positive Teamwork environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals.

in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge. and or a proven track record in a similar position, supported by management and customer references.

Successful engagement with customers, specifically key stakeholders and lab staff.

Strong experience and process skills of business functions service delivery.

Strong communication skills.

Coaching and training skills.

Strong experience in use of analytical tools and software

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.abbott.com Job Function: Customer Service Company Industry/

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