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successfactors

Technical Service Representative

Eastman | Material Innovation Company
Kingsport, USA
Mid · 5+ years experience
Onsite
Discovered 3 days ago
Communication

Full Job Posting

Responsibilities

  • Promote customer trials and evaluations.
  • Understand the customer’s demands and challenges.
  • Help develop technical information for customer engagement
  • Knowledgeable about industry relevant secondary operations
  • Partner with Product Development team to deliver products that a market needs and that will bring value to Eastman
  • Collaborate with cross-functional teams, including Sales, Technology and Quality Assurance, to develop and implement technical strategies and solutions.
  • Stay up to date with industry trends, regulations, and advancements in feed technology, and share relevant information with internal teams and customers.
  • Collect and analyze customer feedback and market insights to identify opportunities for product improvement and innovation.
  • Provide technical content for product presentations, leaflets and brochures to support sales and create papers and posters for technical forums.
  • Act as a technical advisor to the sales team, and assist with customer inquiries, product positioning, and market development.
  • Build and maintain strong relationships with key customers and industry associations.
  • Represent the company at industry conferences, trade shows, and technical forums.

Qualifications

  • Bachelor’s degree in technical field required.
  • > 5 years’ experience in injection molding and extrusion, and other conversion technologies particularly in biodegradable materials.
  • >50% travel while working.
  • Knowledge of markets and convertors associated with biodegradable food service.
  • Strong existing relationship with convertors in biodegradable markets.
  • Highly motivated self-starter able to work independently with no to minimal supervision and to collaborate across functional teams.
  • Clear and effective written and verbal communication skills.
  • Strong attention to detail and commitment to high-precision data collection.

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