Technical Service Engineer
Role Overview
Provides technical support for Production Chemical Technologies across field operations, laboratory evaluations, tenders, customer projects, and product/application troubleshooting.
Supports selection, qualification, optimization, and field application of production chemicals in oil and gas operations.
Collaborates with customers, field teams, laboratories, product-line SMEs, commercial teams, supply chain, and operations to deliver fit-for-purpose solutions.
Key Skills for This Role
Full Job Posting
Role overview
Provides technical support for Production Chemical Technologies across field operations, laboratory evaluations, tenders, customer projects, and product/application troubleshooting.
Supports selection, qualification, optimization, and field application of production chemicals in oil and gas operations.
Collaborates with customers, field teams, laboratories, product-line SMEs, commercial teams, supply chain, and operations to deliver fit-for-purpose solutions.
Field support and optimization
- Travels across MENA and Asia to provide onsite support for chemical selection, product screening, and treatment optimization.
- Conducts onsite testing, including demulsifier and water clarifier performance testing.
- Plans, executes, monitors, and evaluates field trials; troubleshoots applications and optimizes treatment performance.
- Assesses chemical program performance across the full production system and identifies opportunities to improve reliability and cost effectiveness.
- Reviews operating conditions, fluid compositions, field constraints, and treatment objectives to recommend chemical programs and testing strategies.
Technical and commercial support
- Prepares and reviews technical reports, field test summaries, product recommendations, technical justifications, and customer presentations.
- Supports tenders by preparing technical proposals, reviewing specifications, recommending products, and contributing to cost, timeline, and testing scope.
- Coordinates with field and account teams on trials, implementation, monitoring, and troubleshooting.
- Coordinates test scope, samples, methods, timelines, and deliverables with internal and third-party laboratories.
- Supports new technologies, product introductions, and portfolio rationalization.
Customer relationships and safety
- Builds technical relationships with customer production chemistry, flow assurance, integrity, and operations teams.
- Discusses customer challenges and requirements, presents recommendations, and addresses technical questions.
- Promotes quality, health, safety, and environmental standards and participates in pre-job, toolbox, and safety meetings.
- Investigates technical problems, identifies root causes, and recommends improvements to treatment performance and operational reliability.
Role requirements
- Travel across MENA and Asia to provide onsite technical support.
- Work closely with customers and cross-functional internal and external teams.
- Promote QHSE standards during field and site-related activities.
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