Technical Service Delivery Manager (Saudi National Only)
Key Skills for This Role
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Requirements
- Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
- ITIL V4 Foundation Certification (Mandatory).
- Proven experience managing 30+ member managed service teams across multiple locations.
- Experience managing shift-based IT support operations.
- Strong knowledge of IT Service Management (ITSM) processes and best practices.
- Hands-on experience with ServiceNow or similar ITSM platforms.
- Expertise supporting endpoint technologies, including:
- Laptops and desktops
- Mobile devices
- Meeting room and collaboration systems
- Experience coordinating services across multi-vendor environments.
- Strong leadership, people management, and coaching skills.
- Excellent stakeholder management and communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to drive operational excellence and continuous improvement initiatives.
About Müller's Solutions
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