Technical Operations Manager
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Key skills for this role
About the Role
Role Description The Technical Operations Manager is a part-time, on-site role based in Abu Dhabi. This role is responsible for overseeing daily technical operations, ensuring systems and tools used by the center run reliably and efficiently.
Key Skills for This Role
Full Job Posting
Role Description
The Technical Operations Manager is a part-time, on-site role based in Abu Dhabi.
This role is responsible for overseeing daily technical operations, ensuring systems and tools used by the center run reliably and efficiently.
The Technical Operations Manager will coordinate technical support activities, manage incident resolution, and monitor system performance to minimize downtime.
They will collaborate with internal teams to identify operational needs, implement process improvements, and document technical procedures and standards.
The role also involves analyzing recurring technical issues, working with vendors or service providers as needed, and supporting end users with high-quality, timely assistance.
Qualifications
- Strong Operations Management and Analytical Skills to oversee technical workflows, interpret performance data, and optimize processes.
- Proficiency in Technical Support and Troubleshooting to diagnose issues, implement effective solutions, and maintain system stability.
- Customer Service skills to support internal and external stakeholders, manage expectations, and communicate clearly and professionally.
- Experience working in technical operations or IT environments, preferably within audit, finance, or governmental institutions.
- Ability to work on-site in Abu Dhabi on a part-time basis, managing priorities and time effectively.
- Excellent written and verbal communication skills in English; Arabic language skills are an advantage.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field, or equivalent practical experience.
- Familiarity with IT service management best practices (e.g., ITIL) and basic knowledge of information security and compliance is beneficial.
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