Technical Data Operations Analyst
Role Overview
Provides operational support for software and helps client accounts meet their objectives across the contractual lifecycle.
The role is suited to someone with 1–2 years of experience in a customer or internal stakeholder role who regularly uses Excel and works under pressure.
Full training and development are provided.
Key Skills for This Role
Full Job Posting
Role overview
Provides operational support for software and helps client accounts meet their objectives across the contractual lifecycle.
The role is suited to someone with 1–2 years of experience in a customer or internal stakeholder role who regularly uses Excel and works under pressure.
Full training and development are provided.
Location and work arrangement
- Hybrid role based in Winnersh Triangle, Reading, with three days in the office.
Account operations and delivery
- Manage assigned account updates, resolve related queries, and escalate issues when necessary.
- Complete account update work using agreed processes and within specified timescales.
- Maintain timing plans and schedules in the Operations Schedule and JIRA, coordinating with resourcing managers and stakeholders.
- Monitor task progress against plans and share timely updates in relevant Slack channels.
- Analyze risks and issues, communicate avoidance measures, and take mitigating action.
- Identify planned-maintenance scope deviations and ad hoc requests; help resolve or flag them to protect contractual scope.
- Develop product and service knowledge and contribute to improvement initiatives.
Experience and skills
- 1–2 years of experience in technical data/customer support or a related field.
- Experience owning and delivering an initiative in an operations environment.
- Intermediate Microsoft Project, Excel (VLOOKUP and PivotTables), and Word skills.
- Strong organization, decision-making, problem-solving, negotiation, prioritization, and communication skills.
- Good written and spoken English; a second European language is an advantage.
- Knowledge of eCommerce, eBusiness tools, architecture, document management, and database management is desirable.
- Technical or mathematical education, SaaS customer support, and experience with global clients are advantages.
Performance and collaboration
Deliver maintenance tasks on time and to agreed specifications, timings, budgets, and team procedures.
Collaborate with project office, sales, account management, insights, product, data acquisition, data enrichment, and QA teams.
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