Technical Analyst, Service Desk

Role overview

Employment and compensation

• Worker type is permanent.
• Salary range is $62,910–$85,110, with eligibility for a performance-based incentive. No salary cadence is stated.

Workplace

• Hybrid work options are available.
• The role includes in-person support and onsite equipment setup, moves, and basic hardware troubleshooting.

What you’ll do

• Investigate, analyze, and resolve service desk incidents and requests; troubleshoot first-level issues across systems, applications, and devices.
• Monitor day-to-day technologies and services, and escalate issues when needed.
• Maintain ticket documentation and develop or update knowledge base articles.
• Collaborate with internal teams to ensure efficient issue resolution and service delivery.
• Support onsite technology needs and assist with asset handling and inventory tracking when required.

Required qualifications

• Certificate, diploma, or degree in computer science, engineering, mathematics, or a related field, or equivalent education and experience.
• 2–4 years of customer support or service desk experience; ability to work flexible or rotating shifts.
• Strong analytical and troubleshooting skills; working knowledge of common operating systems, software, and business applications.
• Basic understanding of computer hardware and peripherals; familiarity with ITIL processes and service management tools.
• Experience using and contributing to knowledge base documentation; strong attention to detail and customer-focused communication skills.

Preferred qualifications

• Experience supporting enterprise applications and business systems is preferred.
• A valid driver’s license and occasional travel availability are preferred.
• English and French bilingualism is a strong asset.
• Ability to work independently, prioritize multiple requests, and learn new tools and technologies is preferred.

Language and application timing