Technical Account Manager

About This Role

About Payfuture

Payfuture provides business and enterprise payment solutions that help companies accept local payment methods, manage online payments, and support international and cross-border transactions across high-growth markets.

About the Role

We are seeking a proactive and technically skilled Technical Account Manager to support and grow relationships with Payfuture’s key clients. Acting as the primary technical point of contact, this role is critical in ensuring clients successfully integrate, optimise, and scale their use of Payfuture’s payment solutions.

This is a client-facing, hands-on role where you will troubleshoot technical issues, support implementations, and drive continuous improvement in client performance. You will work cross-functionally with internal teams to deliver seamless solutions while ensuring high levels of client satisfaction and long-term partnership success.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients, acting as a trusted technical advisor
• Serve as the primary point of contact for all technical queries, escalations, and support requests
• Understand client business models, needs, and goals to provide tailored payment solutions
• Ensure a high-quality client experience across all technical interactions and touchpoints

Technical Support & Issue Resolution

• Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to client operations
• Manage and prioritise support tickets, ensuring timely communication and resolution
• Act as an escalation point for complex technical challenges, coordinating with internal teams as needed
• Proactively identify potential issues and implement preventative solutions

Integration & Solution Optimisation

• Support clients during onboarding, integration, and implementation of payment solutions
• Guide clients on best practices for integrating and optimising Payfuture’s products
• Monitor client performance and recommend improvements to increase transaction success rates and efficiency
• Assist with migrations, new payment method rollouts, and system enhancements

Pre-Sales & Client Enablement

• Support Sales teams with technical demos, product presentations, and client workshops
• Deliver training sessions to help clients better understand and utilise Payfuture’s solutions
• Provide technical expertise during the sales cycle to ensure solutions align with client requirements

Project Management & Delivery

• Manage technical projects such as integrations, upgrades, and new market expansions
• Coordinate with Product, Engineering, and Operations teams to ensure timely and successful delivery
• Track project milestones, risks, and dependencies, ensuring clear communication with stakeholders
• Ensure smooth execution of technical initiatives across multiple clients and regions

Cross-Functional Collaboration

• Work closely with Product and Engineering teams to resolve issues and improve platform capabilities
• Collaborate with Sales and Account Management to support client growth and retention
• Ensure alignment between client requirements and internal delivery teams
• Facilitate effective communication between technical and non-technical stakeholders

Requirements

• Bachelor’s degree with 5+ years of experience in a Technical Account Manager or similar client-facing technical role
• Strong communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders
• Basic understanding of front-end and back-end technologies (HTML, CSS, JavaScript, PHP, etc.)
• Proven ability to troubleshoot technical issues and manage client expectations effectively
• Strong organisational skills with high attention to detail and ability to manage multiple priorities
• Customer-focused mindset with strong problem-solving capabilities
• Experience in fintech, payments, or a related industry is highly desirable
• Aligned with Payfuture’s values: Belief, Positivity, Accountability & Ownership, Speed, and Execution