Team Manager - Account Management - Tech Support

Managers in this role get to: Influence the Lives of Others: Develop, train, and manage team members Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep Morale High: Ensure motivational programs are in place and encourage frequent recognitions Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Keep Management Updated: Relay important information in the form of timely and accurate report Our most successful candidates will have: - Demonstrated leadership skills; able to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner - Ability to be customer-oriented in managing communications and issues - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. Sutherland is searching for a Technical Support Team Manager to lead, develop, and motivate a high-performance team of support professionals. We are looking for someone who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!