Team Leader II - Entry Operations (Aquarabia)

Ensure the overall safety and wellbeing of guests and staff within the park while maintaining high operational standards and enforcing all park policies, procedures, and quality, safety, and efficiency standards.

Manage the day-today operations of ticketing, guest services, park access, VIP/group experiences, and cabana rentals, including oversight of entry operations, staffing, scheduling, and process optimization.

Warmly welcome guests upon arrival and ensure a positive first impression while supporting a smooth and efficient park entry and exit process.

Operate and monitor turnstile access control, verify tickets and wristbands, manage re-entry validation, oversee Adventure Experiences access, and control Aqua Fast Pass access at rides and attractions to ensure efficient guest flow.

Assist with guest transportation logistics for arrival and departure, provide directions to transportation, parking, and shuttles, and actively manage queues during peak times.

Maintain clean, organized, and guest-ready arrival and access areas, and thank guests sincerely for visiting while wishing them a safe journey home.

Serve as the primary point of contact for VIP/VVIP arrivals, special requests, and guest feedback or complaints, handling escalated inquiries, concerns, and suggestions professionally.

Provide clear and accurate information regarding park hours, attractions, and services, responding promptly and escalating when required.

Collaborate cross-functionally with Security, Transportation, Guest Services, and other departments to ensure seamless guest arrival and exit experiences and manage the park s contact center and support services to enhance communication and service delivery.

Assist in developing the guest services team through training, performance management, and continuous operational improvement.

Act as a key contributor to the junior management team by identifying opportunities to enhance guest experiences and operational efficiency and carry out responsibilities as a Department Duty Manager on a rotational basis.

Maintain accurate records, reports, and operational data related to guest services and entry operations.

Support emergency response procedures at access points by guiding guests safely when required.

Perform additional duties as assigned.