Officer - IT Support - Evening Shift
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Key skills for this role
About the Role
Provide IT support, troubleshoot issues, manage requests, and ensure customer satisfaction with technical skills in Windows and IT networks.
Key Skills for This Role
Full Job Posting
Job Duties
- Provide IT support and services to all staff across the theme park, water park, and administrative offices.
- Deploy IT equipment and software as per standards across the complex.
- Respond promptly and provide timely updates for all support and service requests.
- Troubleshoot system, network, and hardware/software issues.
- Accurately record and action all incidents and requests in line with SLA.
- Manage daily support issues on-site and escalate to appropriate channels when needed.
Additional Job Specifications
- Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.
- Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
- Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.
Skills
- Technical Skills
- : Windows, IT networks, POS systems, Office 365.
- Languages
- : Proficiency in English.
Core Competencies
- Problem Solving.
- Client/Customer Focus.
- Teamwork.
- Communication.
- Adaptability.
- Values and Ethics.
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