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Team Leader

Sahha and Afyah
Dubai, UAE
Full-time
Onsite
AED 2,768/month
Discovered 3 weeks ago
Hospitality operationsShift leadershipTask assignmentStaff performance monitoringCustomer serviceCustomer complaint handling

Full Job Posting

Role overview

The Team Leader supports daily operations, leads the team during assigned shifts, and ensures excellent customer service and operational standards.

Key responsibilities

  • Lead and coordinate the team during shifts; assign daily tasks and monitor staff performance.
  • Maintain service, hygiene, food safety, and company standards; support the Supervisor with daily operations and staff-related matters.
  • Handle customer requests and complaints professionally; train and support new team members.
  • Monitor cleanliness, stock, and overall outlet readiness; report operational issues to the Supervisor.
  • Assist with opening and closing duties.

Requirements

  • Previous experience as a Team Leader, Senior Staff, or in a similar role in a restaurant, café, bakery, or hospitality environment.
  • Strong communication and leadership skills; good customer-service and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of food safety and hygiene standards is an advantage.
  • Flexible to work shifts, weekends, and public holidays.
  • English and Arabic are required.

Compensation

  • Pay is AED 2,768.23–3,500.00 per month.

Schedule

  • The role requires flexibility to work shifts, weekends, and public holidays.

Workplace

  • Work location is in person.

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