Assistant Supervisor

Role summary

Team supervision and operations

• Assist the Supervisor in leading and coordinating the team during assigned shifts.
• Support daily team tasks, monitor attendance, punctuality, grooming, and policy compliance, and provide guidance as needed.
• Assist with staff training, onboarding, and coaching.
• Prepare the restaurant before opening and maintain it throughout the shift; monitor service standards.
• Coordinate front-of-house and kitchen teams, support resolution of operational issues, and escalate concerns when needed.

Customer service

• Maintain professional customer service standards.
• Handle queries and complaints appropriately, escalating serious issues to the Supervisor or Manager.
• Communicate customer feedback to the relevant team.

Food safety, stock, and equipment

• Ensure employees follow food safety, hygiene, and cleanliness standards; monitor restaurant areas, equipment, and workstations.
• Report food safety, hygiene, or maintenance concerns.
• Monitor stock levels, report shortages or discrepancies, and support proper product and supply handling and storage.
• Report damaged or malfunctioning equipment promptly.

Administration and reporting

• Assist with daily operational reports and checklists, cash handling and closing when assigned, and shift handovers.
• Maintain accurate records and communicate important operational updates to the next shift.

Qualifications and skills

• Previous experience in a restaurant, café, bakery, or hospitality environment.
• Previous supervisory or team-leading experience is an advantage.
• Good communication, interpersonal, organizational, and problem-solving skills; strong customer-service orientation.
• Ability to work effectively under pressure in a fast-paced environment.
• Good knowledge of food safety and hygiene standards.
• Ability to work flexible shifts, including weekends and public holidays.

Pay

• AED 1,841.14–3,500 per month.

Work location

• Work is in person.