Team Lead of Content Moderators (PH)

Overview

Accountabilities

• Supervise day-to-day moderation operations, ensuring team members consistently meet productivity, quality, and compliance targets.
• Provide hands-on guidance for complex or high-risk moderation cases, helping team members apply policies accurately and consistently.
• Monitor performance metrics and moderation trends to identify opportunities for operational improvements and enhanced decision-making.
• Coordinate scheduling and workflow distribution to maintain balanced workloads and timely task completion across the team.
• Support onboarding and ongoing training initiatives, reinforcing best practices and promoting continuous learning.
• Conduct moderation audits to ensure consistency, identify policy gaps, and maintain high standards of enforcement accuracy.
• Serve as an escalation point for challenging cases and internal team concerns, facilitating effective and timely resolutions.
• Collaborate with leadership and cross-functional stakeholders to improve moderation processes and strengthen trust and safety strategies.

Requirements

• 2-4 years of leadership experience within content moderation, compliance, trust & safety, regulatory affairs, or policy-related environments.
• Strong understanding of sensitive online content areas, including hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation.
• Demonstrated ability to interpret and enforce platform policies with consistency, sound judgment, and professionalism.
• Experience analyzing moderation data, performance metrics, and operational trends to support process improvements.
• Excellent written and verbal communication skills in English, with the ability to provide clear feedback and direction to team members.
• Comfortable working in a fully remote environment with strong organizational and time-management skills.
• High level of integrity, resilience, and emotional maturity when handling sensitive or high-risk content.
• Strong computer literacy and confidence using digital tools, moderation systems, and reporting platforms.
• Willingness to work with adult-content platforms and enforce policies within regulated content environments.

Benefits

• Competitive compensation package of up to $1,200 USD per month
• Performance-based bonus system
• Paid vacation and sick leave
• Fully remote work environment with flexible work-from-home setup
• Learning and professional development opportunities
• Wellness and sports-related programs
• Opportunity to join a globally recognized and fast-growing company in the digital content industry
• Collaborative, supportive, and international team culture

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