AVP & Team Leader, Liabilities - NTB Coverage DXB
Skills
About This Role
Key Accountabilities
- Support the team to achieve sales and revenue objectives for all Products as per set business plan
- Support the team to achieve monthly& annual set KPI objectives
- Help the team by providing leads and distribute it
- Distribute the team to different area to make sure maximum utilization of the market
- Ensure x-sell opportunities are being tracked and sent accordingly
- Maintain Daily Sales Reports on sales performance
Customers
- Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
- Maintain and enhance relationship with key clients and increase share of wallet
- Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
- Keep close monitoring on the market and update the manager
- Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
- Call random clients and make sure proper information and services is provided
- Understand and resolve/escalate customer redresses to ensure timely resolution
Learning & Growth
- Participate in the assigned People Development and L&D programmes.
- Take accountability for own development by active enrolment and participation with close coordination with respective Team
- To ensure participation in assigned training, Learning & Developemet programmes
- Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
Internal Processes
- Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
- Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.
- Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc
- Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
- Ensure to bring quality and right customers to the franchise.
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