Team Lead

Position Overview

Location and Working Pattern

• Flexible working is available, with home-based work and regular travel across Jobs Guarantee delivery areas to meet colleagues, employers, and partners.
• The role covers South and West Scotland.

Employment and Salary

• Salary: £29,077 plus benefits.
• Hours: 35 per week with flexible working.
• Status: Fixed term to July 2028.
• Appointment and start date are subject to successful contract award and mobilisation requirements.

Team Leadership

• Lead, coach, and support colleagues to perform at their best while creating an environment of trust, support, and accountability.
• Use supervision, coaching, case reviews, and performance conversations to develop colleagues and strengthen delivery.
• Encourage ownership, curiosity, continuous learning, and collaboration, while addressing performance or quality concerns early.

Participant Journeys

• Maintain visibility of every stage of the participant journey, including referrals, engagement, job readiness, employment opportunities, employment starts, and progression.
• Ensure participants do not become stuck within the service and that colleagues intervene early when challenges arise.
• Maintain pace while protecting the quality of support and participant relationships.

Performance

• Use data and case information to monitor caseloads, engagement, job matching, employment starts, sustainment, and progression.
• Act early when performance begins to drift and turn performance information into focused conversations and practical action.
• Help colleagues understand how their individual work contributes to collective performance and wider organisational impact.

Relational Leadership

• Model the expected approach to working with participants and remain curious about the issues beneath presenting problems.
• Support Mentors to listen well, challenge appropriately, and understand the whole person.
• Create space for reflective practice and learning while helping colleagues maintain supportive and purposeful relationships.

Employer Connections

• Work with Employment Pathways colleagues to connect participant needs with employment opportunities.
• Help Mentors understand available opportunities and ensure Employment Pathways colleagues understand participants' strengths, ambitions, and support needs.
• Collaborate with Mentors, Partnership colleagues, and wider teams so participant support and employment opportunities connect around each person.

Requirements

• Ability to lead, coach, and support colleagues to deliver effective participant services.
• Ability to monitor participant journeys from referral through employment, in-work support, and progression.
• Ability to use data and case information to understand caseloads, engagement, job matching, employment starts, sustainment, and progression.
• Ability to build strong, trusted, and purposeful relationships with young people and colleagues.
• Ability to develop colleagues through supervision, coaching, case reviews, and performance conversations.
• Ability to connect participant strengths and ambitions with suitable employment opportunities.