Operations Manager

Role overview

Workplace and travel

• The role is home based with regular travel across South and West Scotland to meet colleagues, employers and partners.
• The position covers Jobs Guarantee delivery areas and community-based partnerships.

Compensation

• The advertised salary is £37,500 plus excellent benefits.

Hours and contract

• The role is 35 hours per week with flexible working.
• The position is fixed term to March 2029.
• Appointment and the confirmed start date are subject to successful contract award and mobilisation requirements.

People, culture and performance

• Lead, coach and develop Team Leads and colleagues across Jobs Guarantee.
• Create clear accountability for performance, quality and colleague experience.
• Build a positive and accountable culture through coaching, feedback and individual accountability.
• Lead through others so colleagues can use judgement, solve problems and take ownership.

Participant outcomes and delivery

• Oversee delivery from first engagement through preparation, job matching, funded employment, sustainment and onward progression.
• Monitor referrals, engagement, caseloads, job readiness, employment opportunities, matches, job starts, sustainment and progression.
• Ensure personalised support responds to participant circumstances, strengths and barriers.
• Provide ongoing wraparound support through joint working between participants, employers and the Wise Group.

Partnerships and wider connection

• Build strong relationships with DWP, Jobcentres, employers and partners.
• Connect Jobs Guarantee with existing Wise Group colleagues, relationships and activity in local communities.
• Share programme learning, intelligence and opportunities with the wider Wise Group where appropriate.

Requirements

• Ability to lead people, performance, partnerships and participant outcomes across a Jobs Guarantee service.
• Ability to build effective relationships with DWP, Jobcentres, employers and delivery partners.
• Ability to oversee participant delivery from engagement and job readiness through job matching, funded employment, sustainment and progression.
• Ability to lead through Team Leads while creating accountability, coaching colleagues and supporting strong participant outcomes.