Quality, Improvement and Innovation Executive

Role overview

Location and working pattern

• The role is home based with regular travel across Jobs Guarantee delivery areas in South and West Scotland.
• Travel is required to meet colleagues, employers and partners.
• The role offers flexible working and is scheduled for 35 hours per week.

Contract details

• The position is fixed term until October 2028.
• The stated salary is £25,664 plus benefits.

Quality and improvement

• Build quality into everyday delivery and develop proportionate quality-assurance approaches.
• Use case reviews, observations, data, feedback and conversations to understand quality.
• Identify issues early and work with colleagues to improve practice.
• Help teams own quality rather than experience it as an external inspection.

Relational Mentoring

• Help deliver the Relational Mentoring approach consistently across Jobs Guarantee.
• Assess whether support understands the whole person, is personalised and creates progress.
• Create opportunities for reflective practice and shared learning.
• Identify strong practice and help make it repeatable.

Participant experience

• Keep participant voice at the centre of improvement.
• Create meaningful ways for young people to describe their experience before, during and after employment.
• Use individual experiences to identify wider patterns and ensure feedback results in action.

Data and impact

• Combine performance information with qualitative insight, participant experience and employer feedback.
• Analyse engagement, matching, job starts, sustainment, progression and quality by locality and across the programme.
• Bring together robust data and human evidence to explain impact and guide next steps.

Continuous improvement

• Identify opportunities to improve processes, practice and participant experience.
• Test changes, understand their impact and help teams embed what works.
• Follow improvement actions through and investigate underlying causes of recurring issues.

Requirements

• Regular travel across Jobs Guarantee delivery areas in South and West Scotland to meet colleagues, employers and partners.
• Ability to work alongside operational teams and engage with participants, colleagues, employers and partners.
• Ability to analyse performance information together with qualitative insight and participant feedback.
• Ability to use structured improvement approaches while keeping them practical.