Systems Support Assistant
Role Overview
Support Network Rail systems and business operations, maintaining application reference data and supporting application users.
The vacancy details state 35 hours per week and permanent employment.
Key Skills for This Role
Full Job Posting
Role overview
Support Network Rail systems and business operations, maintaining application reference data and supporting application users.
The vacancy details state 35 hours per week and permanent employment.
Key responsibilities
- Maintain reference data for Network applications to preserve accuracy, completeness, and integrity.
- Manage creation, transfer, and validation of data between Network Rail and external systems.
- Conduct user acceptance testing to assist systems development implementation.
- Support the Systems Support Analyst with business support.
- Manage the ServiceNow call system and allocate calls to team members.
- Monitor performance and availability of assigned applications for business users.
- Administer system access, security, and reporting.
- Assist with quality, efficiency, and change improvements.
Essential experience and skills
- Experience in a business support environment.
- Good analytical skills in a technical or systems-related environment.
- A-level education or equivalent.
- High computer literacy, including the ability to query and manipulate data.
Desirable knowledge
- Knowledge and understanding of Network Rail applications is desirable.
Location and workplace
- The vacancy details describe hybrid working with 60% of working time in the office.
- The description lists The Quadrant, Milton Keynes or Manchester Square One as locations.
Salary
- The stated salary range is £31,000 to £33,000.
Benefits
- Benefits include annual leave, a defined benefit pension, travel discounts, a travel loan, and volunteer leave.
- Flexible or hybrid working arrangements may be considered.
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