Systems Support Analyst

Role overview

Working schedule

• Working hours are Monday to Friday from 9:00am to 5:30pm, plus one in three Saturdays.

Salary

• Salary is up to £30,000 depending on experience.

Core responsibilities

• Provide systems support to business users.
• Reproduce system bugs and log them accurately with third-party system providers.
• Participate in and support user acceptance testing.
• Maintain system documentation with the internal compliance department.
• Assist with technological maintenance and distribution of insurance products using bespoke software-house toolsets.
• Participate in first-line production support and continuous improvement activities.
• Help define technical product solutions using best practice, version control, and change control.
• Work with software-house analysis, technical, and development teams.
• Assist with application and product testing.

Candidate requirements

• Strong problem-solving skills.
• Excellent written, communication, and consultancy skills.
• Ability to meet deadlines in a fast-paced environment.
• Excellent customer service when working with colleagues and stakeholders.
• Exposure to the legal or insurance industry is beneficial but not essential.
• Experience with analysis, design, and software-house toolsets such as Product Builder, writing tools, rating engines, or reporting tools.

Company context

Benefits and culture

• Benefits include up to 35 days of holiday including bank holidays, mental health support, learning opportunities, flexible benefits, recognition awards, and social events.
• The employer describes values including customer focus, challenging the status quo, collaboration, and sound judgement.

Pre-employment checks

• Successful applicants will undergo relevant employment checks, including a standard criminal record check and an insolvency register check.
• The source also includes visa eligibility information for applicants on Graduate or Post-Study Work visas.