Resource Planning Support Analyst

Role overview

Location and working arrangements

• The role is listed as Liverpool / Hybrid.

Working hours

• 37.5 hours per week, Monday to Friday, 9am to 5:30pm.

Responsibilities

• Forecast and plan Customer Services resources, and manage resources for cost-effective, consistent, high-quality service delivery.
• Provide performance data and support to team leaders and senior management; monitor daily schedules and recommend service improvements.
• Ensure sufficient team members are available to provide excellent customer service.
• Create schedules and rotas, and provide management information for comparison against budget.
• Manage customer service team holidays and monitor schedule adherence and issue-resolution timescales.
• Work with stakeholders to understand team needs and build relationships across the group.

Requirements

• Previous experience in a similar resource planning background and experience with workforce management software.
• Advanced knowledge of Excel.
• Ability to critically analyse large volumes of data and produce reports.

Salary

• The description lists a salary of £32,000 without specifying a pay period.

Benefits

• Up to 35 days of holiday, including bank holidays, with options to buy or sell leave.
• Mental health support and free counselling, flexible benefits, recognition awards, and social events.
• Hybrid working options and career development opportunities are described.

Checks and visa information

• Successful applicants will undergo criminal record and insolvency register checks.
• The employer states it cannot offer visa sponsorship and requires at least one year remaining on a Graduate or Post-Study Work visa.